> For the complete documentation index, see [llms.txt](https://esims.gitbook.io/dataplans/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://esims.gitbook.io/dataplans/faq.md).

# FAQ

##  What kind of support do you provide?

We provide support in issues involved with delivering a valid eSIM code.  Issues to do with connectivity, speed and performance will be the responsibility of the carrier. 

## After purchasing, when does data plan start?

The data plan **starts upon the first data usage** in a supported country.

## Can a eSIM be returned?

eSIM QR codes contain a single use code, that if used, is no longer able to be reused.  Therefore, unless we can fully confirm and eSIM code is unused, we can not accept any returns. 

## After adding the eSIM, how long do I have to use it ?

In most cases, You have 60 days after adding the eSIM to your phone to make first data usage.

## Can eSIMs be moved between devices?

AIS -Yes.   DTAC - No.  We can provide our customers with a eSIM re-issue form, to request a new QR. 

## What payment methods do you accept?

For credit deposits into the platform we accept several methods.  The platform currency is **Thai Baht**. 

### Credit Cards

You can pay with a credit or debit card.  We use [Stripe](https://stripe.com/) with USD charging, and give you the equivalent platform credit. Any processing fees are excluded from the deposit amount.   You can choose a **One Time Payment** or save and add your card for **Auto Recharge** upon low balance. 

We recommend an amount of 1000 Baht for each time the balance falls below 500 Baht.

![Enable Auto Recharge](/files/-MS0vygmOWyMsJU3cm6x)

### Wire Transfer

Wire transfer deposits are accepted in any currency and will be converted to Thai Baht.   After a wire transfer is completed, use [Make External Deposit](https://esims.dataplans.io/dashboard/billing/wires) to notify us of the incoming wire transfer.   A notification might look like this:

![Wire transfer notification](/files/-MS0wLDjBxIz8oTGryub)

Upon receipt of your wire transfer, we will credit your account with the received Thai Baht amount.   Note: wire transfers can take 3-5 days.

#### USD Bank Wire Details

```
DETAILS FOR INTERNATIONAL WIRES
Receiving Bank Details: First National Banker's Bank
SWIFT code: FRNAUS44XXX
Bank Address:
7813 Office Park Blvd
Baton Rouge, LA 70809


Beneficiary Name: Evolve Bank & Trust
Beneficiary Account Number: 084106768
Beneficiary Address:
6070 Poplar Ave, Suite 200
Memphis, TN 38119

Important!
Include this memo in the field for originator to beneficiary information (OBI) / further credit / special instructions:

"Account 9800885331 for DataPlans, LLC at Evolve Bank & Trust"
```

### Do you have any Wordpress, Magento or Shopify plugins?

These are on the roadmap to be built.  To date, we have a PHP library for the API at our [Github](https://github.com/DataPlans-io).

###