FAQ
DataPlans Frequently Asked Questions
We provide support in issues involved with delivering a valid eSIM code. Issues to do with connectivity, speed and performance will be the responsibility of the carrier.
The data plan starts upon the first data usage in a supported country.
eSIM QR codes contain a single use code, that if used, is no longer able to be reused. Therefore, unless we can fully confirm and eSIM code is unused, we can not accept any returns.
In most cases, You have 60 days after adding the eSIM to your phone to make first data usage.
AIS -Yes. DTAC - No. We can provide our customers with a eSIM re-issue form, to request a new QR.
For credit deposits into the platform we accept several methods. The platform currency is Thai Baht.
You can pay with a credit or debit card. We use Stripe with USD charging, and give you the equivalent platform credit. Any processing fees are excluded from the deposit amount. You can choose a One Time Payment or save and add your card for Auto Recharge upon low balance.
We recommend an amount of 1000 Baht for each time the balance falls below 500 Baht.
Enable Auto Recharge
Wire transfer deposits are accepted in any currency and will be converted to Thai Baht. After a wire transfer is completed, use Make External Deposit to notify us of the incoming wire transfer. A notification might look like this:
Wire transfer notification
Upon receipt of your wire transfer, we will credit your account with the received Thai Baht amount. Note: wire transfers can take 3-5 days.
DETAILS FOR INTERNATIONAL WIRES
Receiving Bank Details: First National Banker's Bank
SWIFT code: FRNAUS44XXX
Bank Address:
7813 Office Park Blvd
Baton Rouge, LA 70809
Beneficiary Name: Evolve Bank & Trust
Beneficiary Account Number: 084106768
Beneficiary Address:
6070 Poplar Ave, Suite 200
Memphis, TN 38119
Important!
Include this memo in the field for originator to beneficiary information (OBI) / further credit / special instructions:
"Account 9800885331 for DataPlans, LLC at Evolve Bank & Trust"
Last modified 1yr ago