FAQ

DataPlans Frequently Asked Questions

What kind of support do you provide?

We provide support in issues involved with delivering a valid eSIM code. Issues to do with connectivity, speed and performance will be the responsibility of the carrier.

After purchasing, when does data plan start?

The data plan starts upon the first data usage in a supported country.

Can a eSIM be returned?

eSIM QR codes contain a single use code, that if used, is no longer able to be reused. Therefore, unless we can fully confirm and eSIM code is unused, we can not accept any returns.

After adding the eSIM, how long do I have to use it ?

In most cases, You have 60 days after adding the eSIM to your phone to make first data usage.

Can eSIMs be moved between devices?

AIS -Yes. DTAC - No. We can provide our customers with a eSIM re-issue form, to request a new QR.

What payment methods do you accept?

For credit deposits into the platform we accept several methods. The platform currency is Thai Baht.

Credit Cards

You can pay with a credit or debit card. We use Stripe with USD charging, and give you the equivalent platform credit. Any processing fees are excluded from the deposit amount. You can choose a One Time Payment or save and add your card for Auto Recharge upon low balance.

We recommend an amount of 1000 Baht for each time the balance falls below 500 Baht.

Enable Auto Recharge

Wire Transfer

Wire transfer deposits are accepted in any currency and will be converted to Thai Baht. After a wire transfer is completed, use Make External Deposit to notify us of the incoming wire transfer. A notification might look like this:

Wire transfer notification

Upon receipt of your wire transfer, we will credit your account with the received Thai Baht amount. Note: wire transfers can take 3-5 days.

USD Bank Wire Details

DETAILS FOR INTERNATIONAL WIRES
Receiving Bank Details: First National Banker's Bank
SWIFT code: FRNAUS44XXX
Bank Address:
7813 Office Park Blvd
Baton Rouge, LA 70809


Beneficiary Name: Evolve Bank & Trust
Beneficiary Account Number: 084106768
Beneficiary Address:
6070 Poplar Ave, Suite 200
Memphis, TN 38119

Important!
Include this memo in the field for originator to beneficiary information (OBI) / further credit / special instructions:

"Account 9800885331 for DataPlans, LLC at Evolve Bank & Trust"

Do you have any Wordpress, Magento or Shopify plugins?

These are on the roadmap to be built. To date, we have a PHP library for the API at our Github.